Amdocs (NYSE: DOX) announced today that it successfully deployed its CRM system and several other systems at the Kazakhstan based cellular operator KaR-Tel, a subsidiary of the Russian cellular communications company VimpleCom (NYSE: VIP). The systems deployed by Amdocs at KaR-Tel include an automated inventory and resource management system as sales enhancement systems and billing services.
Amdocs CRM currently supports more than 150 KaR-Tel agents handling more than 10,000 customer calls per day. In their joint announcement, the two companies said that KaR-Tel plans to further expand the deployment to support its regional contact centers as well.
The CRM system that Amdocs has installed at KaR-Tel is designed to support the latter’s Beeline brand. Amdocs chief marketing officer Michael Mathews said, “The project at KaR-Tel marks our entry into the CIS region outside Russia, which is further enhanced by the presence of our local support center in Kazakhstan."
The latest project is Amdocs’ first for a VimpelCom subsidiary in CIS countries other than Russia. VimpleCom currently operates in Russia, Kazakhstan, Tajikistan and Uzbekistan and it recently acquired cellular operations in Ukraine. Amdocs has contracts for billing services with VimpleCom Russia, under which it provides postpaid and prepaid billing systems to VimpleCom subscribers in the Moscow region.
The VimpelCom Group's license portfolio covers approximately 232 million people. Geographically it covers 78 regions in Russia with 136.5 million people, representing 94% of Russia's population as well as the entire territories of Kazakhstan, Ukraine, Tajikistan and Uzbekistan. Acquired by VimpleCom in Septmber 2004, KaR-Tel has posted growth of 125% a year. KaR-Tel had 859,000 subscribers in 2004 and 1.8 million subscribers in 2005.
Published by Globes [online], Israel business news - www.globes.co.il - on March 27, 2006
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