Automated customer services developer Support Machines Solutions Ltd. has raised $1 million from a group of businessmen, including Amit Bohensky, and the Adler Chomsky Group Grey Israel ad agency.
Support Machines' automated customer services converse with customers via chat or question-and-answer interfaces, without human intervention. The software can respond to complicated questions, such as multistep technical problems, or customers' bills.
Support Machines was founded in 2007 by CEO Amit Antebi, a serial entrepreneur. The company was funded independently for years as a bootstrap company.
The company has sold its product to Israeli carriers Pelephone Communications Ltd., Partner Communications Ltd. (Nasdaq: PTNR; TASE: PTNR), and Cellcom Israel Ltd. (NYSE:CEL; TASE:CEL), enabling them to provide 24-hour customer service, even when their call centers are closed. The company is planning to parlay its success internationally, and has signed a distribution agreement with Amdocs Ltd. (NYSE: DOX) to sell the product to carriers worldwide.
Support Machines also has a cooperation agreement with LivePerson Inc. (Nasdaq: LPSN); TASE: LPSN) for providing hybrid man-machine solutions.
Published by Globes [online], Israel business news - www.globes-online.com - on April 10, 2013
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