CommuniTake Ltd., a developer of remote access to mobile devices solutions, has raised $3 million from mobile content management company Cellebrite Ltd.. The deal enables Cellebrite to offer multi-channel diagnostics for smartphones that will include CommuniTake’s remote control, diagnostics and support technology for use by call center agents. These capabilities will allow wireless retailers to address smartphone problems immediately through the remote takeover of devices by an agent.
CommuniTake's technology is an integral part of Cellebrite’s Multi-Channel Diagnostics solution. With the explosive growth in global smartphones sales, Cellebrite’s Multi-Channel Diagnostics solution addresses the pressing need for the fast identification and resolution of common mobile device faults, without requiring the phone to be sent away for repairs.
Cellebrite co-CEO Yossi Carmil said, “Cellebrite has demonstrated a proven track record in delivering products that improve wireless operator revenue, margins, and customer satisfaction in the store. With the investment in CommuniTake, we are expanding the impact of our solutions portfolio beyond the store into the broader retail environment, addressing a multi-billion dollar business opportunity in the process."
CommuniTake CEO Ronen Sasson said, “We welcome Cellebrite as a strategic investor and believe that having access to Cellebrite’s resources, mobile expertise, brand and global market presence will position CommuniTake for success in the years to come."
Published by Globes [online], Israel business news - www.globes-online.com - on April 17, 2013
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