Bezeq call center subsidiary Bezeq Online invested $5 million to establish an advanced call center in Beer Sheva. Minister of Communications Reuven Rivlin, Beer Sheva mayor Yaakov Terner, and Bezeq directors and members of the board of directors inaugurated the center today.
The call center will operate 24 hours a day, providing outsourcing services. The company has 500 employees manning 240 stations for current operations. In the first stage, services will be offered in Hebrew, English, Arabic, and Russian. Other languages will be added later.
The company’s management said the call center would provide a range of services, beginning with the establishment and management of call centers for incoming and outgoing calls, order management centers, carrying out telephone surveys and gathering information, manned services for Internet activities, e-commerce, etc.
Bezeq Online's customers include Johnson and Johnson (NYSE: JNJ), the YES satellite broadcaster (for whom Bezeq Online operates a call center), Pele-Phone and GoNext.
Bezeq Online CEO Itai Cohen said the global call center market is rapidly developing. The Israeli market is estimated to be worth NIS 300 million. The US call center market has doubled in recent years, reaching $6 billion.
Published by Israel's Business Arena on 21 November 2001