ClickSoftware wins multi-million dollar deal from Deutsche Telekom unit

Deutsche Telekom's T-Com unit selected ClickSoftware’s ServiceOptimization Suite.

Click Software (Nasdaq: CKSW), a provider of workforce management software, today reported it won a multi-year contract valued at several million dollars from Deutsche Telekom's T-Com division.

ClickSoftware said its ServiceOptimization Suite would enable T-Com to improve the efficiency of its field service operations, and improve response times to customer service requests.

T-Com is primarily responsible for the fixed-line network sector within Deutsche Telekom's four strategic business areas. The division is one of the largest fixed network providers in Europe, with about 56 million connections -- including ISDN channels.

T-Com will implement ClickSoftware's ClickSchedule solution for the optimized scheduling and street-level-routing of more than 15,000 field service engineers. ClickSchedule will initially be integrated into legacy call center and manual dispatching systems.

ClickSoftware shares closed on Nasdaq on Monday at $2.27.

Published by Globes [online] - - on 5 August, 2003

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