Amdocs (NYSE: DOX), the world's leading provider of billing and CRM products and services for true integrated customer management, and Vodafone, the world's largest mobile community, today announced that they have signed a long-term global framework agreement.
In a joint statement, the companies said that the strategic agreement positions Amdocs as a global billing solutions provider for Vodafone worldwide.
Since Amdocs’ first deployment at Vodafone UK in 1995, the two companies have cultivated a strategic relationship, successfully collaborating on numerous voice and data billing, CRM and mediation projects with Vodafone Group companies around the globe. The new global framework agreement specifies service levels, pricing and a legal framework for all future projects between Amdocs and Vodafone companies worldwide.
The companies called the agreement "a significant milestone in the relationship between the two companies."
Vodafone Group CTO Thomas Geitner said, “Vodafone’s relationship with Amdocs will continue to develop and play a role in helping us maintain our position as the global provider of choice for service excellence and innovation.”
Amdocs billing and CRM products seamlessly link all customer-facing business processes, such as marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics. Amdocs employs over 9,000 IT professionals and serves customers in more than 40 countries around the world. Amdocs reported revenue of nearly $1.5 billion in fiscal 2003.
Published by Globes [online] - www.globes.co.il - on Wednesday, July 14, 2004