Survey finds Isrotel's guests Israel's most satisfied

Isrotel Sport Eilat
Isrotel Sport Eilat

Crown Plaza/Holiday Inn hotels had the lowest rating of the major hotel chains.

Israeli vacationers' satisfaction with the prominent hotel chains was rated 8.1, with a slight decline in satisfaction with parameters such as service, professionalism, and food served in the hotels, according to the index compiled by Marketest Consulting and Research for the customer experience in the hotel sector. The data was gathered in a December 2015 survey of the customer experience among 600 respondents on vacation during the past year at one of the hotels of Dan Hotels Corp. Ltd. (TASE: DANH), Fattal Hotel Management Ltd., Isrotel Ltd. (TASE: ISRO), and Crown Plaza/Holiday Inn hotel chains.

The survey divided the sector into two categories: luxury hotels and hotels in Eilat, and assigned a separate weighted rating accordingly. The Crown Plaza chain was included only in the Eilat hotels category.

In comparison with the results of the surveys conducted in 2013 and 2014, the current survey found that general satisfaction among Israeli vacationers at hotels in Israel had declined slightly: from 8.2 in 2013 to 8.1 in 2014. This year, an examination of the general mark given to the chains by the respondents hows that vacationers at Crown Plaza/Holiday Inn were the least satisfied with an overall rating of 7.6, compared with 8 in previous years.

Dan Hotels vacationers were also less satisfied than last year giving the chain an 8.2 overall rating, compared with 8.4 in previous years. The Fattal chain won a 7.9 rating this year, the same as in 2014 and down from 8.1 in 2013. Isrotel customers were the only ones to improve their rating this year: 8.5, compared with 8.2 in 2014.

In considering the 14 indices rated by the respondents in the survey, it turns out that Isrotel was top rated on most of the indices, including satisfaction with the room, professionalism of the staff, and service (ratings of 8.7-8.5), likeliness that they will recommend the chain to friends (8.4), and willingness to continue vacationing in the chain's hotels (8.2).

Dan Hotels were rated first in the advance expectations from the service (8.7), satisfaction with the food (8.4), and general satisfaction with the entertainment and leisure activity (7.4) - a parameter that usually draws a low rating in all hotels. The Crown Plaza chain was rated last in most parameters.

In considering the respondents' answers in a division between luxury hotels - a category that included the Dan Hotel, Fattal, and Isrotel chains - Isrotel was the leader. Isrotel, which operates the Cramim, Beresheet, and Carmel Forest hotels, had a rating of 9, compared with 8.6 for Dan Hotels, which operates the King David, Dan Eilat, Dan Acadia, and other hotels. Fattal, which operates the Herod's Hotel at 22 Rothschild Blvd. in Tel Aviv and the Herod's Boutique Eilat Hotel, had a general rating of 8.3.

Isrotel was also the leader among hotels in Eilat with an 8.4 general rating.

Published by Globes [online], Israel business news - www.globes-online.com - on January 12, 2016

© Copyright of Globes Publisher Itonut (1983) Ltd. 2016

Isrotel Sport Eilat
Isrotel Sport Eilat
Inflation  credit: Tali Bogdanovsky Unexpectedly low February CPI reading cuts inflation

While inflation in Israel in the 12 months to the end of February 2025 is lower than forecast, housing prices continue to rise.

Yitzhak Tshuva credit: Gidon Levy and Tali Bogdanovsky Competition Authority allows Delek takeover of Isracard

The Competition Authority is considered the easier of the two regulatory hurdles that the deal must overcome, the other being the Supervisor of Banks.

David Amsalem  credit  Noam Moskowitz, Knesset Spokesperson's Office Rafael to pay state NIS 444m dividend

The minister in charge of the Government Companies Authority, David Amsalem, has approved the payment by the defense company.

Barak MX air defense system  credit: IAI IAI profit jumps 55%

Israel Aerospace Industries posted a net profit of $493 million for 2024, and ended the year with an all-time high orders backlog of $25 billion.

A TSG system in tactical use  credit: PR TSG signs cooperation agreement with US defense co

The agreement includes the integration of TSG's advanced technologies into sensor-based defense systems, which will be integrated into the operational systems of US defense units.

Bria CEO Yair Adato credit: Kseniia Poliak Israeli visual generative AI co Bria raises $40m

Bria’s Visual Generative AI platform empowers businesses to create predictable, controllable, and on-brand content that aligns with their visual language.

Amnon Shashua and Aviram Ziv credit: Eyal Izhar OrCam stymied by investor dispute with Shashua

Demands by institutional investors are blocking the visual and hearing impairment device developer's recovery plan.

Work on the Green Line credit: Bar Lavi Egged wins tender to operate TA light rail Purple, Green Lines

NTA awarded the tender to Egged, which already operates the Red Line, despite government ministry opposition to one operator for the entire network.

Gabi Seroussi illustration: Gil Gibli Board chooses Seroussi as IAI chair as Erdan freezes candidacy

Israel Aerospace Industries board chose Gabi Seroussi as chair even though he did not to go through the preliminary process of the Government Companies Authority appointments review committee.

Bavli Park penthouse credit: Eyal Tagar Tel Aviv Park Bavli penthouse sells for NIS 43m

A 44th floor penthouse in one of the two towers in businessman Yitzhak Tshuva's Park Bavli project has been bought by an Israeli businessperson.

El Al aircraft  credit: Yoav Yaari El Al pilots receive nearly NIS 250,000 bonus each

Thanks to the agreements signed with the unions in 2018, El Al's employees as well as senior management share in last year's success.

Pentera CEO Amitai Ratzon credit: Eyal Izhar Israeli security validation co Pentera raises $60m

Pentera's platform enables security teams to analyze complete attack paths, identify root causes, and prioritize remediation for effective risk reduction.

Tel Aviv credit: Shutterstock Supply of unsold new homes hits record

Israel's real estate market is sliding into recession with 78,000 unsold new apartments in January, the Central Bureau of Statistics reports.

D&B chairman Doron Cohen and Meitar partner Dan Geva Meitar reclaims title of Israel's biggest law firm

Meitar has first place with 537 lawyers, followed by Herzog Fox Neeman with 512 lawyers, according to the latest Dun's 100 rankings.

First International Bank of Israel CEO Eli Cohen  credit: Eyal Toueg First Int'l posts top return on equity

First International Bank of Israel's return on equity in 2024 was 19%, the highest among Israel's banks.

Dina Ben Tal Ganancia  credit: Guy Kushi & Yariv Fein El Al almost quintuples profit

The airline posted a net profit of $545 million for 2024, 4.7 times the profit in 2023, and an all-time high.

Twitter Facebook Linkedin RSS Newsletters גלובס Israel Business Conference 2018