Totango, an Israeli customer success monitoring platform company, today announced $8 million in Series C financing led by Benhamou Global Ventures (BGV), with participation from returning investors Pitango Venture Capital, Canvas Ventures and Interwest Partners. Eric Benhamou, founder and general partner at BGV, will join Totango’s board as chairman.
Since its last $15.5 million financing round in 2014, Totango has launched the enterprise version of its customer success platform and significantly expanded its roster of enterprise customers, including several leading software companies such as Act-On, Autodesk, Pandora, Clarabridge and Zoom.
Based in Tel Aviv and San Mateo, California Totango was founded by CEO Guy Nirpaz and CCO Omer Gotlieb.
Benhamou said, “Enterprises’ reliance on SaaS and Cloud products is peaking and we see the need for customer success technology. We have identified Totango as the most complete customer success solution on the market and an early leader in the enterprise space. With their significant traction and incredible industry knowledge, we are confident in their efforts and will provide our expertise to help them navigate this period of significant growth.”
Totango plans using this latest investment to scale sales and marketing operations while continuing to build on its suite of customer success solutions. As the only independent platform to offer solutions for even the most complex customer relationships, Totango has already improved customer success operations at some of the largest public enterprises.
Nirpaz said, “Today’s customer success executives are expected to deliver predictable revenue outcomes from their cloud businesses, constantly improve team efficiency, and prove their products’ ROI to survive."
Published by Globes [online], Israel business news - www.globes-online.com - on September 14, 2016
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